FAQs

Frequently Asked Questions

Find answers about ordering, delivery, returns, payments and product information.

Useful Information

Yes, all our products are 100% original and imported from reliable authorized sources.

Currently, we only sell online through our website and social media.

You can order directly through our website or by contacting us via WhatsApp or Instagram.

Yes, all prices already include VAT.

Your order is confirmed only after payment is completed.

Orders cannot be changed or canceled after payment is made.

Processing usually takes 1–2 working days before delivery.

No, we currently accept online payment only.

Returns or exchanges are accepted only if the product is defective or damaged upon delivery.

Please contact us within 24 hours of receiving the order and attach a photo of the damage.

Unfortunately, exchanges are not available for change of mind or personal preference.

Replacements are processed within 3–5 working days after the issue is approved.

Yes, we deliver to all regions in Oman.

Usually 1–3 working days depending on the location.

Delivery fees vary based on your area and will appear at checkout.

Yes, international shipping is available. Contact us for more details.

Send us your question and we will help you choose the right product.

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